Freezing Your Card

If you believe your card is temporarily misplaced, lost or stolen, the first step you should take is to freeze your card. It’s a simple process to freeze your card and then unfreeze it once you’ve found it again. Note that this isn’t a formal notification that your card is lost or stolen but simply a way to make sure that no new transactions can be made until you eventually locate your card.

To place a temporarily block (freeze) on your active debit or credit card using Online Banking, log in, then select the Card tab followed by Manage Cards.

On this page, you will be able to toggle “Block this card” on or off. If you locate your card after turning this on, you can return to this page to toggle it back off.

Reporting Your Card Lost or Stolen

If you believe your card has been lost or stolen, please contact us immediately at our Lost/Stolen Credit Cards or Lost/Stolen ATM & Debit Cards line and cancel your card immediately. Then, you can request a replacement card by following the steps in the next section.

Requesting a Replacement Card

If you are unable to locate a missing card, you may request a replacement via Member Services (1-800-BELLCO-1), at your local branch, or within you Online Banking (see instructions below).

Branches are able to instantly issue debit cards, but for mailed debit or credit cards, please allow 7-10 business days for delivery.

To request a replacement card from your Online Banking, log in. Then, select the Cards tab followed by Manage Cards.

On this page, select the missing card in question to get to the Card Management page.

There, you can select the Replacement Options tab and then fill out the forms to order your replacement card.

Reporting Unauthorized Transactions

If you notice unauthorized transactions on your card, please notify us immediately.

For debit cards, call 303-689-7800 and for credit cards, call 1-866-265-8512.