Get Paid with Zelle®

Home Business Business Services Zelle® for Small Business

Now, eligible Bellco Credit Union small business members can send and receive payments with Zelle® 1. More convenient than cash and checks, Zelle® offers a fast, safe and easy way to receive payments from your customers1, directly to your Bellco Credit Union checking account.

FAST

Enhance cash flow. No need to wait for a check to clear, payments are sent typically within minutes1, directly from one account to another.

SAFE

Money is sent directly to your Bellco Credit Union account, so there’s a record of all payments received, and less of a need to store or transport cash and checks.

EASY

Send and receive money right from your Bellco Credit Union app, simply share your U.S. mobile number or email address and customers can pay you where you are1.

Zelle® FAQs

Zelle® is a fast, safe and easy way for small businesses to send, request, and receive money directly between eligible bank accounts in the U.S.2. If your customers use Zelle® within their mobile banking app, they can send payments directly to your Bellco Credit Union bank account with just your email address or U.S. mobile number. With Zelle®, payments typically arrive within minutes1.

You can send, request, or receive money with Zelle®. To get started, log into Bellco Credit Union’s online banking or mobile app and select “Send Money with Zelle®”. Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle®.

When you use Zelle® with a small business account, you can send money to other small businesses with an eligible account at a financial institution that offers Zelle® to small businesses. You can also send money to consumers that have access to Zelle® through their mobile banking app. At this time, we don’t support sending to (or receiving from) consumers that are only enrolled in the Zelle® app.

 

If the small business or consumer you send money to has already enrolled with Zelle® through their bank’s mobile app, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

You can receive payments from consumers using Zelle® through their bank’s mobile app. You can also receive payments from other small businesses if their financial institution offers Zelle® to small businesses. At this time, you’re not able to receive payments from consumers that are only enrolled in the Zelle® app.

Once you’re enrolled with Zelle®, money you receive is typically available within minutes.

First, you should enroll your email address or U.S. mobile number with Zelle® through your mobile banking app and associate it with your small business banking account. Second, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle® right from their banking app1. You don’t need to share any sensitive account details; they can send you money by using your enrolled email address or U.S. mobile number to identify you. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account.

You can also request payments directly through your mobile banking app by clicking “Send Money with Zelle®,” selecting “Request,” entering your customer’s email address or U.S. mobile number, confirming the recipient is correct (make sure you’ve entered the correct email address or U.S. mobile number of the person or business you want to request payment from) and tapping “request”.

 

If your customer is using Zelle® through their bank’s mobile app, they’ll be able to pay you with Zelle®. You’ll receive a payment notification once your customer has sent you money in response to your request. If your customer is enrolled in the Zelle® app, they will not be able to send you money with Zelle®, and you should arrange for a different payment method. Note that if the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money.

There are a few ways you can encourage your customers to pay you with Zelle®.

1) Tell customers verbally that you accept payments with Zelle®, and that they can easily send you money right from their banking app.

2) Include it on an invoice. We recommend adding “I accept payments with Zelle®” or “Pay me with Zelle®”.

3) Use Zelle® to request money2 from your customers (which will send them a notification telling them you’ve requested payment with Zelle®).Tell customers verbally that you accept payments with Zelle®, and that they can easily send you money right from their banking app.

4) Add pre-approved Zelle® content to your business website: zellepay.com/smallbusiness-toolkit.

Please note, you’ll only be able to receive payments from consumers using Zelle® through their financial institution’s mobile banking app. You will not be able to receive payments from consumers enrolled in the Zelle® app.

Neither Bellco Credit Union nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

No, Bellco Credit Union does not charge a fee to use Zelle® with a small business account.

Whether you use Zelle® with a business account or a consumer account, Zelle® uses the same network to initiate payments to small businesses and consumers. Consumers who are already enrolled with Zelle® through their mobile banking app don’t need to do anything different to send money to a small business – they use the existing Zelle® experience they already know and trust within their bank’s mobile app. However, the experience is slightly different for small businesses1, as small businesses cannot currently send payments to or receive payments from consumers who are only enrolled in the Zelle® app.

To enroll a Bellco small business account with Zelle®, you must first establish a business online banking account by contacting us. Once enrolled, Zelle® will require you to register again. Your contact information can only be utilized at one financial institution at a time. It is required that you use a different U.S. mobile number or email address than what is registered at your other financial institution. For example, you register at a different institution using name@email.com or 555-555-1234 and would utilize that again with Bellco, the information will be transferred to your new Zelle® account at Bellco and will require you register again, with a different email address or U.S. mobile number with your other financial institution.

To get started, log into Bellco Credit Union’s online banking or mobile app. To enroll a small business bank account with Zelle®, you must use a different U.S. mobile number or email address than the one you used to enroll your personal bank account with Zelle®. For example, name@email.com would be connected to your personal checking account, and 555-555-1234 would be connected to your small business bank account.

No, Zelle® does not integrate directly with accounting software at this time. However, since Zelle® is connected to your bank account, you are able to see all Zelle® transactions in your online banking transaction records. If your bank account transactions feed into accounting software, you will see the Zelle® transactions.

Please call Bellco Credit Union at 1-877-9BELLCO (923-5526) so we can help you.

You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

If you send money to a small business or consumer that has already enrolled with Zelle® through their bank or credit union’s mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you try to send money to a consumer who is enrolled in the Zelle® app, the payment won’t go through and a message will pop up to let you know the payment cannot be completed. With small business accounts, Zelle® does not currently support sending money to users enrolled in the Zelle® app.

If you sent money to the wrong person, please immediately call our customer support team at 1-877-9BELLCO (923-5526) so we can help you.